1. Submit the initial assessment
Provide contact details, patient information, diagnosis, current disease status, requested treatment and the support needed. A reference number is created for the request.
2. Completeness and service check
A coordinator checks whether the request is within scope, identifies missing information and explains which documents are needed for the next stage.
3. Identify a suitable pathway
Potential institutions, departments or clinicians are considered against the diagnosis, treatment history, clinical capability, language needs and expected timing.
4. Confirm the receiving party
Before full medical records are shared, the patient is told who will receive them, why they are required and what consent applies to the transfer.
5. Medical-record review
The identified medical team reviews the requested records and may ask for additional pathology, imaging, laboratory tests or a remote consultation. Eligibility remains a clinical decision.
6. Receive a written coordination scope
Before payment or travel, the patient receives the proposed services, fees, known exclusions, expected timetable, cancellation terms and responsibilities of each party.
7. Appointment and travel preparation
Once the medical route is confirmed, coordination may cover appointment scheduling, hospital documentation, translation, visa-document guidance, accommodation and local transport.
8. Treatment-period support
According to the agreed scope, coordinators help with communication and logistics. Medical instructions, consent for treatment and emergency care remain the responsibility of the treating institution.
9. Follow-up and records
After the visit, patients should receive relevant summaries, medication information and follow-up instructions, and arrange continued care with their physician at home.
Application status
The patient-facing status progresses through Submitted, Under review, Preparing to contact and Contacted. Communication notes may specify whether the response was sent by email or WhatsApp.