1. Initial assessment
Submit essential contact and medical-summary information. No files are requested at this stage.
2. Service review
A coordinator checks whether the request fits the service scope and identifies missing information.
3. Provider identification
Suitable institutions or clinicians are identified and disclosed before records are shared.
4. Medical review
With separate consent, the receiving medical team reviews the required records and determines whether further consultation is appropriate.
5. Written scope
Before payment or travel, receive the service scope, fees, expected timeline, limitations and cancellation terms.
6. Coordination and follow-up
Appointments, translation and logistics are coordinated; clinical instructions remain the responsibility of the treating team.